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A View of AI and the Future of Retail | Charisma Glassman | TEDxAndover

Discover how Generative AI is revolutionizing the future of retail and e-commerce. From customer service to personalized shopping and immersive in-store experiences, Charisma Glassman shares a powerful, timelined vision of what the next 1, 3, and 5 years could look like. If you love shopping or work in retail tech, this talk is your front-row seat to what’s coming next. Charisma Glassman is a globally renowned business and technology transformation executive. As a trusted leader and strategic advisor to C-suite executives, Charisma has shaped the future of iconic brands such as PepsiCo, McDonald's, Unilever, Moët Hennessy (LVMH), Barclays, Citi, and Ferrari, among others. With deep expertise across North American and Asian markets, she has driven transformative initiatives in revenue generation, customer experience innovation, and operational efficiency, delivering measurable business results. Throughout her two-decade career, Charisma has led large-scale business and technology transformations across diverse industries, including luxury retail, financial services, consumer goods, hospitality, and media. Her leadership has been instrumental in managing multi-million-dollar P&Ls, leading internationally. dispersed teams, and fostering long-term revenue growth. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx

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