In this talk, Milind takes the audience on a journey through the evolving landscape of Artificial Intelligence—how it’s transforming industries, redefining experiences, and quietly reshaping our daily lives. Drawing from real-world examples, including a frustrating AI-driven customer service encounter during a travel booking, he reflects on the growing gap between efficiency and empathy. Milind highlights the need for responsible AI that augments—not replaces—human connection, especially in customer experience. His message is clear: as we reimagine humanity through AI, we must ensure the human touch isn't lost in the code. Milind Anvekar is a seasoned technology leader with over 20 years of experience in digital transformation, operational excellence, and customer-focused innovation. As Senior Vice President at Open Destinations—a global travel technology company—he leads initiatives in automation, data-driven decision-making, and next-generation customer service.As President of the CIO Association of India's Goa Chapter, Milind has helped shape Goa's tech ecosystem through key initiatives including DigiTrans, Global Tech Summit, Future Tech Summit, and the Amazing Goa Global Business Summit. A passionate advocate for responsible AI, he works to bridge the gap between people, process, and technology—ensuring that human values remain central as technology advances. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx