In this moving talk, Shanice shares how a single mistake at work transformed her understanding of leadership and empathy. What began as a moment of judgment became a powerful lesson in compassion, reminding us that true strength isn’t about control, but about seeing the humanity in others. Her story shows that our biggest mistakes can become the turning points that shape who we are and how we lead.Shanice Wong is a corporate trainer, certified HRD Corp Accredited Trainer, Youth Coach, and Public Speaker dedicated to helping people find their voice and connect with others through meaningful communication. As a Software Trainer, she delivers engaging in-house training and client training, by simplifying training making them easier to understand and apply. Beyond the corporate setting, Shanice coaches youth in life-ready skills and guides individuals to speak with confidence, authenticity, and presence. A passionate Toastmaster since 2021, she has earned recognition in speech contests and continues to inspire through personal story. She believes true impact begins when we choose to be present, speak with kindness, and lead with heart, because everyone deserves to be seen and heard. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx