What if one phone call could change a life or even save it?In this honest and compassionate talk, psychology student and Nightline director Katerina Bénier explores the overlooked power of helplines in a crumbling mental health system. With personal insight and powerful data, she explains how helplines fill urgent gaps in care, break stigma, and support those who feel voiceless. More than just a “band aid,” helplines offer human connection in moments when it matters most. Kat reminds us that we don’t have to be therapists, politicians, or heroes to change the world sometimes, it starts with simply listening. Katerina Benier is a psychology undergraduate and mental health advocate committed to improving public healthcare, especially in community mental health support. As External Director at Lancaster Nightline, she leads volunteer-driven efforts to provide essential support through helplines like Nightline and Samaritans.In her TEDxLancasterU talk, Katerina will explore the vital role volunteer-run helplines play in addressing the mental health crisis. Drawing from her experience at Lancaster Nightline, she will highlight the importance of helplines, their limitations, and their potential in shaping the future of mental health care.Katerina’s unique combination of academic knowledge and hands-on leadership provides her with a valuable perspective on how volunteer work is integral to the mental health landscape. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx