Prison healthcare leader Natalie Miller exposes the quiet tension between compassion and control inside the UK’s prisons. Drawing on real stories from the front line, she reveals how systems built to punish can erode humanity—and how acts of care, curiosity, and dignity can still transform lives. Both unflinching and deeply hopeful, this talk reimagines justice through the lens of empathy, urging us to see care not as weakness, but as courage. Natalie began her NHS career on hospital wards in stroke, cardiology, transplant, and respiratory care, but only found the variety and meaning she sought when she moved into prison healthcare. By her own admission, it is messy, complex, and often overlooked—but she believes deeply that dignity matters, whether you’re behind a prison door or an office one This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx