Gogo, founder of Gogo Cheng Consulting, has transformed customer loyalty programs, driving multimillion-dollar success for luxury giants like DFS, Louis Vuitton, Burberry, and Farfetch over the last two decades.After two decades in the corporate realm, Gogo took a bold step to establish her consultancy, fueled by her passion for fostering meaningful human connections. She aims to cultivate a community where care and collaboration thrive.In her TEDx Talk, Gogo will share a powerful three-step process for thriving in relationships:It’s About You: Learn how to make others feel truly special.It’s about Everyone: Explore the power of planting seeds and playing the long game.It’s About Me: Discover the vital role of self-awareness and empowerment. Over the past two decades, Gogo has dedicated her career to pioneering customer retention models and nurturing customer loyalty for some of the world’s most successful luxury businesses, resulting in sustainable multimillion-dollar annual turnovers.While these companies offer diverse products and embrace varying cultures and business strategies, she believes in uncompromising investment in clienteling. It starts with a “customer-centricity” mindset and a mission to build lifelong relationships with people—from every customer to everyone around the business.After spending 20 years in a corporate environment, she decided to found GC consultancy. With her passion for building memorable human interactions, she is on a mission to build a human-centric community in which people care for each other. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
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