Imagine if every customer walked away from your business feeling valued, heard, and eager to return. That’s not luck—it’s the result of a deliberate approach to service. In Michele Marshall's talk, She shares the “secret sauce” to creating consistently positive customer service experiences that turn casual customers into loyal advocates. #TEDxStGeorge #TEDxTalk #Business #happytohelp #customerservice Michele Marshall, IT Leader • Queen of Customer Service • Speaker & Consultant. Michele Marshall is a highly skilled IT Service Desk Manager with over a decade of experience at NYC Parks. As the founder of Marshall Freelance LLC, Michele brings unmatched energy, strategy, and expertise to every stage and boardroom. She empowers teams to lead with excellence, transforming customer service into a loyalty-building powerhouse. She is also an author. Her book, Happy to Help: The Lost Art of Customer Service, gives insights into providing customers with a Patient, Understanding, and Respectful Experience. Michele is also a contributing author in the Amazon bestselling books 1HabitTM for Entrepreneurial Success, Your Deck of Success, and TRIUMPHANT: Stories of Inspiration, Empowerment, and Success: VOLUME 1. Follow Michele at http://michelemarshall.com/ This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx