Why would anyone fold the end of a toilet paper roll? In this witty talk, a luxury hotelier reveals how that tiny gesture carries a powerful message: ‘I was here, and I care.’ She shows how the art of hospitality—one thoughtful act at a time—can transform not just guest experiences, but our daily relationships. Sensei Porcupine Creek has transformed a private Rancho Mirage estate into an intimate wellness retreat, featuring peerless golf and tennis facilities, luxurious accommodations, lush gardens and Sensei by Nobu dining exclusively for resort guests.*Rated by Travel+Leisure as the #1 New Wellness Hotel in the World, 2022
*Winner, CHLA General Manager of the Year, Small/Medium Property, 2023
*Winner, Business Person of the Year, Rancho Mirage Chamber of Commerce, 2023 This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
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